Refund Policy

1. Seven-day satisfaction guarantee

The guarantee covers seven consecutive 24-hour periods from the original successful payment, including the exact cutoff. My purchases shows the deadline in your device’s timezone. We use the time our server receives your confirmed request; later processing does not make a timely request late. Creating a checkout, delivering a delayed payment message, or opening the purchase again does not restart the period.

2. How to request a refund

Open My purchases, sign in with the email used at checkout, select Refund request and status for the purchase, then review and confirm. Ordinary verified requests inside the seven-day period process automatically. No survey, support negotiation, or explanation is required.

If you cannot sign in or submit the request, email hello@papermonkeysystems.com with the checkout email, approximate purchase date, and final eight characters of the receipt reference. Do not attach rosters, children’s information, or card details. Support requests are reviewed separately; the displayed account deadline does not prevent you from asking for help.

3. Amount and exceptional cases

We return the remaining refundable amount of the purchase, including applicable sales tax, to the original payment method, accounting for previous refunds. We do not refund more than you paid. A pending partial refund, disputed payment, unverified payment time, contradictory amount or tax information, or uncertain provider result needs review before more money moves. Your confirmed account request and its received time remain recorded.

Requests outside the ordinary seven-day guarantee are reviewed individually. Contact us about a duplicate charge, a paid result that was never delivered, or a technical problem even if the ordinary period has ended. This Policy does not limit rights that applicable law says cannot be limited.

4. Processing and access

The account distinguishes a received request, a processing refund, an issued refund, a failed refund, and a request needing review. “Issued” means Stripe reports success; it does not mean the credit has already appeared at your bank. Card refunds commonly appear in about 5–10 business days, depending on the bank. An early refund may remove the original charge instead of appearing as a separate credit. See Stripe’s refund timing explanation.

A full pending or completed refund pauses paid editing and new downloads for that purchase. If Stripe reports that the refund failed or was canceled, access is rechecked against the remaining refund records. Partial refunds do not pause the whole purchase. After a completed full refund, permission to use the paid result and its files ends. Your receipt remains. Files already downloaded to your device are not technically erased, and your rights in your own league inputs remain yours.

5. Optional feedback and no subscription

You may leave a short reason or general feedback after your request is saved. Feedback cannot delay or change the refund decision. You can remove your optional feedback from that request page. We use it to understand dissatisfaction, unsupported needs, confusing steps, delivery failures, and technical problems; it is not an instruction to change or publish software.

Build & Verify is $79 USD and Repair & Verify is $49 USD. Prices are before applicable sales tax. Both are one-time purchases. There is no recurring Scheduler subscription to cancel.